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Pre Sale Questions
Q: Can I provide my shoes?
Yes! You can either fill out the "design your own" form with sneaker images or directly contact us through email or DM us on Instagram.
Q: What is your average turnaround time?
The products are made to order and our turnaround time can be up to 15 business days.
If you want to place an order with us but need them for a specific date, please get in touch with us via email or Instagram DM to discuss.
Q: Is the paint durable?
Yes! The paint is crack, water resistant and 100% wearable, however damage can be caused through misuse.
Q: If I order the wrong size, can I get a refund or exchange?
As all of our customs are made-to-order, we do not offer refunds or exchanges so please be sure of your size before placing an order.
Q: Can I request my design?
Yes! Just fill out the "design your own" form at the top in the main menu to arrange your own design!
Q: How does restoring the sneakers work?
The cleaning process has three steps:
1. Remove the dirt from the sneakers with the help of tools and a cleaning solution.
2. Lighten the crease lines from the sneaker.
3. Use leather paint if necessary to hide the majorly affected areas. (optional)
Q: How can I get my sneakers restored?
Just fill out the "Restore" form at the top of the main menu to arrange! We will contact you through your email with a quote for the same.
